Provider Details

Basic Information
FRTA-Demand Response – Bernardston/Northfield
Address: PO Box 504 Bernardston, MA 01337
Customer Service: 413-648-4084
Description: The Franklin Regional Transit Authority (FRTA), is a public organization providing transportation throughout Franklin County. The Bernardston Council on Aging has a contractual agreement with the FRTA and provides demand/response transportation to eligible LifePath clients, consumers currently living in a nursing home facility, Veterans with a disability rating of 70% or greater and seniors who are 60 years of age or older in Bernardston or Northfield. FRTA also provide rides for those who are under 60 if they qualify for Masshealth or ADA (Americans with Disabilities Act) transportation. The under 60 individual should contact the FRTA at 413-774-2262 ext. 0 for information on how to apply for Masshealth and/or ADA transportation.FARES: All one way trips that originate and end within the same town: $1.25 All one way trips to an adjacent town that are within our service: $1.75 All one way trips beyond an adjacent town that are within our service: $2.25All one way trips to Senior Centers are $.75 (in town trips), $1.00 (adjacent town trips) and $1.25 (beyond adjacent town trips) There is an escort/PCA fee of $.75 for each one-way trip and they must be there to assist the passenger with the trip (not there to do their own errands).SERVICE AVAILABILITY: Medical transportation is available between the hours of 9:00am and 3:00pm Monday through Friday, but appointments must be no later than 2:00pm. Bernardston senior center meals are Monday supper at 5:30pm, congregate lunch Tuesday through Thursday at 11:45 am and Friday Brunch Bistro at 11:00am. For More Information call: Bernardston Senior Center (648-5413) or Northfield Senior Center (498-2901) Ext. 114 You must call the Bernardston COA dispatcher at (413) 768-1824 please call up to 48 hours in advance to schedule your transportation. (not counting weekends or holidays) We make every attempt to accommodate each trip; however, there are instances where we may not be able to schedule your trip due to peak hours or other circumstances beyond our control. Last Updated: July 2023
Service Details
Trip Types: Medical/Healthcare, Other, Recreation, Shopping
Eligibility: Must be 60 years or older in participating communities ONLY, Require rider to fill out a form
Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time
Special Services: Curb to Curb
Payment Types: Cash – Exact change required.


Day Start Time End Time
Monday9:00 AM3:00 PM
Tuesday9:00 AM3:00 PM
Wednesday9:00 AM3:00 PM
Thursday9:00 AM3:00 PM
Friday9:00 AM3:00 PM

Start typing and press Enter to search

Shopping Cart