Provider Details

Basic Information
FRTA-Demand Response – Southampton
Address: PO Box 102 Southampton, MA 01073
Customer Service: 413-529-2105
Description: “The Franklin Regional Transit Authority (FRTA), is a public organization providing transportation throughout Franklin, Hampshire, Hampden and Worcester Counties. The Southampton Council on Aging has a contractual agreement with the FRTA and provides demand/response transportation to consumers currently living in a nursing home facility or Veterans with a disability rating of 70% or greater and residents who are 60 years of age or older who reside in the town of Southampton. FRTA also provide rides for those who are under 60 if they qualify for Masshealth or ADA (Americans with Disabilities Act) transportation. The under 60 individual should contact the FRTA at 413-774-2262 ext. 0 for information on how to apply for Masshealth and/or ADA transportation.FARES: All one way trips that originate and end within the same town: $1.25 All one way trips to an adjacent town that are within our service: $1.75 All one way trips beyond an adjacent town that are within our service: $2.25  All one way trips to Senior Centers are $.75 (in town trips), $1.00 (adjacent town trips) and $1.25 (beyond adjacent town trips) There is an escort/PCA fee of $.75 for each one-way trip and they must be there to assist the passenger with the trip (not there to do their own errands).SERVICE AVAILABILITY: Service is available Monday through Friday between the hours of 7:00am and 5:00pm. Must call at least 48 hours in advance to schedule your ride, but advance notice is suggested. Last Updated: July 2023
Service Details
Trip Types: Medical/Healthcare, Other, Recreation, Shopping
Eligibility: Must be 60 years or older in participating communities ONLY, Require rider to fill out a form
Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time
Special Services: Curb to Curb
Payment Types: Cash – Exact change required.


Day Start Time End Time
Monday7:00 AM5:00 PM
Tuesday7:00 AM5:00 PM
Wednesday7:00 AM5:00 PM
Thursday7:00 AM5:00 PM
Friday7:00 AM5:00 PM

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