Provider Details

Basic Information
FRTA-Demand Response – Orange/New Salem/Warwick/Wendell
Address: 12 Olive Street Suite 1 Greenfield, MA 01301
Customer Service: 413-774-2262
Description: The Franklin Regional Transit Authority (FRTA), is a public organization providing transportation throughout Franklin, Hampshire, Hampden and Worcester Counties. The Orange Council on Aging has a contractual agreement with the FRTA and provides demand/response transportation to eligible LifePath clients, residents currently living in a nursing home facility or Veterans with a disability rating of 70% or greater or residents who are 60 years of age or old living in the  in the towns of Orange, New Salem, Warwick and Wendell.   FRTA also provide rides for those who are under 60 if they qualify for MassHealth or ADA (Americans with Disabilities Act) transportation. The under 60 individual should contact the FRTA at 413-774-2262 ext. 0 for information on MassHealth and/or ADA transportation.FARES: All one way trips that originate and end within the same town: $1.75 All one way trips to an adjacent town that are within our service: $2.25 All one way trips beyond an adjacent town that are within our service: $2.75  All one way trips to Senior Centers are $1.00 (in town trips), $1.25 (adjacent town trips) and $1.50 (beyond adjacent town trips) There is an escort/PCA fee of $.75 for each one-way trip and they must be there to assist the passenger with the trip (not there to do their own errands).SERVICE AVAILABILITY:Service is available Monday through Friday between the hours of 5:30a.m. and 7:30 p.m. and on Saturdays and Sundays between the hours of 9:30 a.m. and 5:30 p.m.RESERVATIONS: You must call the FRTA customer call center at (413) 774-2262 ext. 0 You may book same day or next day transportation but we do suggest scheduling your rides with as much notice as possible so that we can make our best attempt to accommodate your trip. There may be instances where we may not be able to schedule your trip due to peak hours or other circumstances beyond our control. Last Updated: July 2023
Service Details
Trip Types:
Eligibility: Must be 60 years or older in participating communities ONLY, Require rider to fill out a form
Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time
Special Services: Curb to Curb
Payment Types: Cash – Exact change required., Tickets


Day Start Time End Time
Monday5:30 AM7:30 PM
Tuesday5:30 AM7:30 PM
Wednesday5:30 AM7:30 PM
Thursday5:30 AM7:30 PM
Friday5:30 AM7:30 PM
Saturday9:30 AM5:30 PM
Sunday9:30 AM5:30 PM

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