Provider Details

Basic Information
FRTA-Demand Response – Westhampton
Address: 1 South Road Westhampton, MA 01027
Customer Service: (413) 527-9098
Description: The Franklin Regional Transit Authority (FRTA), is a public organization providing transportation throughout Franklin, Hampshire, Hampden Worcester Counties. The Westhampton Council on Aging has a contractual agreement with the FRTA and provides demand/response transportation to eligible seniors who are 60 years of age or older, consumers currently living in a nursing home facility or Veterans with a disability rating of 70% or greater residing in the town of Westhampton.  FRTA also provide rides for those who are under 60 if they qualify for Masshealth or ADA (Americans with Disabilities Act) transportation. The under 60 individual should contact the FRTA at 413-774-2262 ext. 0 for information on MassHealth and/or ADA transportation.FARES: All one way trips that originate and end within Westhampton are $1.25, adjacent towns within service area are $1.75 for each one way trip and all one way trips beyond an adjacent town that are within our service area are $2.25.All one way trips to Senior Centers are $.75 (in town trips), $1.00 (adjacent town trips) and $1.25 (beyond adjacent town trips) There is an escort/PCA fee of $.75 for each one-way trip and they must be there to assist the passenger with the trip (not there to do their own errands).SERVICE AVAILABILITY: Service is available on an as needed basis for medical rides and shopping trips.RESERVATIONS: You must call the Westhampton COA at (413) 527.5134 at least 24 hours in advance to schedule your ride, but advance notice is suggested. Transportation cannot be arranged over the weekend. We make every attempt to accommodate each trip; however, there are instances where we may not be able to schedule your trip due to peak hours or other circumstances beyond our control. Last Updated: July 2023
Service Details
Trip Types: Medical/Healthcare, Shopping
Eligibility: Must be 60 years or older in participating communities ONLY, Require rider to fill out a form
Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time
Special Services: Curb to Curb
Payment Types: Cash – Exact change required.


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