Provider Details

Basic Information
FRTA-Demand Response – Ashfield/Buckland/Charlemont/ Colrain/Conway/Hawley/Heath/Rowe/Shelburne
Address: 7 Main Street Shelburne Falls, MA 01370
Customer Service: 413-625-2502
Description: The Franklin Regional Transit Authority (FRTA), is a public organization providing transportation throughout Franklin, Hampshire, Hampden and Worcester Counties. The Shelburne Council on Aging has a contractual agreement with the FRTA and provides demand/response transportation to Eligible LifePath consumers, consumers currently living in a nursing home facility, a Veteran with a disability rating of 70% or greater or residents who are 60 years of age or older in residing in the towns of Ashfield, Buckland, Charlemont, Colrain, Conway, Hawley, Heath, Rowe and Shelburne.  FRTA also provide rides for those who are under 60 if they qualify for Masshealth or ADA (Americans with Disabilities Act) transportation. The under 60 individual should contact the FRTA at 413-774-2262 ext. 0 for information on how to apply for Masshealth and/or ADA transportation.FARES:  All one way trips that originate and end within the same town: $1.25 All one way trips to an adjacent town that are within our service: $1.75  All one way trips beyond an adjacent town that are within our service: $2.25   There is an escort/PCA fee of $.75 for each trip and they must be there to assist the passenger with the trip (not there to do their own errands).SERVICE AVAILABILITY Service is available Monday through Thursday between the hours of 8:00 am and 4:00 and on Friday’s from 8:00 am until 12 noon.  no medical rides are booked before 9:00 am or after 2:00 pm. You must call in your trip in at least 48 hours in advance (not counting weekends or holidays) to Shelburne COA (413) 625-2502 Last Updated: July 2023
Service Details
Trip Types: Medical/Healthcare, Other, Recreation, Shopping
Eligibility: Must be 60 years or older in participating communities ONLY, Require rider to fill out a form, US Veterans
Cancellation Policies: No less than one(1) hour before the start of the pick-up window
Special Services: Curb to Curb
Payment Types: Cash – Exact change required.


Day Start Time End Time
Monday8:00 AM4:00 PM
Tuesday8:00 AM4:00 PM
Wednesday8:00 AM4:00 PM
Thursday8:00 AM4:00 PM
Friday8:00 AM12:00 PM

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