Provider Details

Basic Information
The Ride MBTA (Boston Shared Area)
Address: 10 Park Plaza Boston, MA 02116
Customer Service: 800-533-6282
Description: ONLY registered THE RIDE customers may take advantage of the service. The Ride is a door-to-door lift-equipped van and sedan service that complements the fixed route services and is designed to meet or exceed the MBTA’s obligations to provide “complementary paratransit service” under the Americans with Disabilities Act of 1990 (ADA). In accordance with ADA requirements, THE RIDE is in service 7 days a week (including holidays), generally from 5 a.m. to 1 a.m., mirroring the fixed route schedule. To make reservations, visit the Ride Access WebsiteFARES:Local One-way ADA Fare: $3.35 Premium ADA Fare: $5.60 per registered passenger or guest. Last Updated: 05/17/21
Service Details
Trip Types: Boston hospital trips, Business, Education, Employment, Medical/Healthcare, No restrictions on trip purpose., Other, Recreation, Religious, Shopping
Eligibility: Persons w/ Disabilities, Requires an in-person interview at THE RIDE Eligibility Center
Cancellation Policies:
Special Services: Door to Door, Ride sharing
Payment Types: RIDE Account


Day Start Time End Time
Monday5:30 AM11:59 PM
Tuesday5:30 AM11:59 PM
Wednesday5:30 AM11:59 PM
Thursday5:30 AM11:59 PM
Friday5:30 AM11:59 PM
Saturday5:30 AM11:30 PM
Sunday5:30 AM11:59 PM

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