Provider Details
- Basic Information
- The Ride MBTA
- Address: 10 Park Plaza Boston, MA 02116
- Customer Service: 800-533-6282
- Website: https://www.mbta.com/accessibility/the-ride
- Description: ONLY registered THE RIDE customers may take advantage of the service. To register go here:https://www.mbta.com/accessibility/the-ride
People who have a disability (temporary or permanent) that prevents them from using fixed-route public transit are eligible for The RIDE.
The Ride is a door-to-door lift-equipped van and sedan service that complements the fixed route services and is designed to meet or exceed the MBTA’s obligations to provide “complementary paratransit service” under the Americans with Disabilities Act of 1990 (ADA). In accordance with ADA requirements, THE RIDE is in service 7 days a week (including holidays), generally from 5 a.m. to 1 a.m., mirroring the fixed route schedule.
One-way ADA fare is $3.35 for each registered customer or guest. One-way ADA Senior or income-based reduced fare is $1.70 for each registered customer. One-way premium non-ADA fare is $5.60 for each registered customer or guest. One-way premium non-ADA Senior or income-based reduced fare is $2.80 per registered customer.
Last Updated: June 2025
- Service Details
- Trip Types: Boston hospital trips, Business, Education, Employment, Medical/Healthcare, No restrictions on trip purpose., Other, Recreation, Religious, Shopping
- Eligibility: Persons w/ Disabilities
- Cancellation Policies: Cancellation must be made by 5:00 PM day before trip., Cancellation must be made by 5:00 PM day before trip.
- Special Services: Door to Door, Ride sharing
- Payment Types: RIDE Account
Schedule
| Day | Start Time | End Time |
|---|---|---|
| Monday | 5:00 AM | 1:00 AM |
| Tuesday | 5:00 AM | 1:00 AM |
| Wednesday | 5:00 AM | 1:00 AM |
| Thursday | 5:00 AM | 1:00 AM |
| Friday | 5:00 AM | 1:00 AM |
| Saturday | 5:00 AM | 1:00 AM |
| Sunday | 5:00 AM | 1:00 AM |
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PEABODY
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MIDDLETON
MARBLEHEAD
LYNNFIELD
LYNN
DANVERS
BEVERLY
WENHAM
TOPSFIELD
SWAMPSCOTT
SAUGUS
SALEM
PEABODY
NAHANT
MIDDLETON
MARBLEHEAD
LYNNFIELD
LYNN
DANVERS
BEVERLY
MIDDLESEX
CAMBRIDGE
SOMERVILLE
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