Provider Details

Basic Information
MWRTA – Dial-A-Ride
Address: 15 Blandin Ave Framingham, MA 01702
Customer Service: 508-820-4650
Description: The MetroWest Ride The MetroWest RIDE currently provides service to residents in Framingham, Natick Wellesley and Dover who cannot independently access of fully accessible fixed route buses. It also provides ADA service in all other member towns where mandated, with deviated fixed route service.Also, available to print is the MW RIDE Guide, a policy manual for users of the MW RIDE service. This policy guide may be updated on occasion, so please check for the current revision date.The MetroWest RIDE accepts online credit card payments for the MW RIDE service. All major credit cards are accepted.Before using the system, contact the Call Center at (508) 820-4650 to receive your MW RIDE ID# and your temporary password. (You will be required to change the temporary password the first time that you log in). https://mwride.mwrta.comFare information:The cost for a one way ADA trip is currently $2.00 within the MetroWest RIDE service area. There is no cash accepted on the vehicles. A fare account must be established with the call center before any rides can be scheduled, this account can be funded by mailing a check (made out to the MWRTA) to 15 Blandin Ave, Framingham, MA , 01702 or by credit card over the phone or by following the instructions below.Dial-A-RideServing the residents of the towns of Ashland, Marlborough, Southborough and Wayland.Advance booking of 2 business days is required.If ADA (Americans with Disabilities Act) certified, advanced booking of only 1 day prior is required.Please contact the MetroWest Call Center at 508-820-4650 for eligibility requirements.The MWRTA does not accept trip fares in cash on the vehicles. All Dial-a-Ride customers must setup a fare account. Please contact the MW Call Center at 508-820-4650 and a representative will assist you. Payments may be made with a representative over the phone, by mailing a check to our offices, located at 15 Blandin Ave., Framingham, MA 01702, or online once you have registered a password with the Call Center. Please visit touse the online payment site.Grocery ProgramThe MWRTA through the town of Natick, offers to residents living in Natick who are 65 and older and have signed up for our senior transportation access ID card, the opportunity ofa call ahead, space availability basis program with a fixed fare, that allows a rider to take the grocery bus from their home on Thursday’s to Market Basket in Ashland ($3.00) round-trip. For more information please call 508-820-4650.The Councils on Aging and the MWRTAThe MWRTA is working in cooperation with several Councils on Aging to provide Senior and Disabled transportation for towns in the MetroWest area. The Councils on Aging of each town are as different as the towns themselves. The transportation plans therefore vary from town to town, but the goal of all is to assist in the transportation needs of their Senior and Disabled populations. The COA’s in the towns of Ashland, Holliston, Hopkinton, Sudbury and Wayland have worked out plans with the MWRTA, and the Authority is providing funding and or vehicles to the COA’s. Last Updated: 3/24/23
Service Details
Trip Types: Medical/Healthcare, Other, Recreation, Shopping
Eligibility: Disabled persons are required to fill out a form, Only provide transportation to the towns we service
Cancellation Policies: No cancellation policy
Special Services: Curb to Curb, Door to Door, Ride sharing
Payment Types: Check


Day Start Time End Time
Monday5:30 AM8:30 PM
Tuesday5:30 AM8:30 PM
Wednesday5:30 AM8:30 PM
Thursday5:30 AM8:30 PM
Friday5:30 AM8:30 PM

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