Provider Details

Basic Information: PVTA – ADA Paratransit; Address: 2808 Main Street Springfield, MA 01107; Customer Service: 413-739-7436; Website: http://www.pvta.com/mobility.php; Description: The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals whose disabilities prevent them from riding the city bus service. PVTA provides paratransit service throughout the Pioneer Valley within 3 / 4 mile of a city route.

The paratransit service runs on all days that the city bus service operates.
PVTA is dedicated to providing accessible public transportation to passengers in the Pioneer Valley.
For more information, please contact our main office at 732-6248 ext. 2237.

To avoid capacity constraints for ADA paratransit users, we are implementing the following procedures to ensure that all ADA trips are made in accordance with PVTA and federal standards and to minimize any disruption to Dial A Ride users.
Dial A Ride trips for non-medical purposes are subject to trip negotiation and may not be scheduled during peak times (8:00 AM to 10:00 AM and 2:00 PM to 5:00 PM)
Dial A Ride users attempting to schedule non-medical trips during peak times will be offered alternative trip times during off peak hours.
Dial A Ride medical and employment trips will not be subject to time restrictions.

Last Updated: July 2025

Service Details: Trip Types: Adult daycare, Business, Education, Employment, Medical/Healthcare, Other, Recreation, Shopping; Eligibility: Disabled persons are required to fill out a form, Only provide transportation to the towns we service; Cancellation Policies: No cancellation policy; Special Services: Curb to Curb, Door to Door, Door to Door, Ride sharing, Ride sharing; Payment Types: Cash, Check, Credit Card, Tickets

Schedule

FRANKLIN

DEERFIELD

SUNDERLAND

HAMPDEN

AGAWAM

CHICOPEE

EAST LONGMEADOW

HOLYOKE

LONGMEADOW

LUDLOW

WEST SPRINGFIELD

WESTFIELD

WILBRAHAM

SPRINGFIELD

HAMPSHIRE

AMHERST

BELCHERTOWN

EASTHAMPTON

GRANBY

HADLEY

NORTHAMPTON

SOUTH HADLEY

WILLIAMSBURG

NORTHAMPTON

PELHAM

WARE