Provider Details

Basic Information: SRTA – Demand Response; Address: 700 Pleasant Street New Bedford, MA 02740; Customer Service: 508-999-5211; Website: http://www.srtabus.com/demand-response; Description: In 1979 the Southeastern Regional Transit Authority (SRTA) established a Demand Response Service to meet the needs of the disabled community who needed some form of transportation service that was not adequately being met by regular buses. The SRTA service area is made up of the cities of New Bedford, Fall River and the towns of Acushnet, Dartmouth, Fairhaven, Freetown, Mattapoisett, Somerset, Swansea and Westport. The service may be used for shopping, medical appointments, employment, education, social functions, etc.

To be eligible to ride SRTA’s demand response service you must first fill out an application and have your doctor sign it. If you need to travel with a personal care attendant (PCA) please indicate that on the application. You do not need a photo ID to use this service.

FARE:
Regular Fare: $3.00
10 Ride Pass: $25.00 ($2.50 per trip)
Trips outside 2 mile radius of fixed route: add $1.00

Last Updated: Aug 2025

Service Details: Trip Types: Dialysis center, Education, Employment, Medical/Healthcare, Recreation, Shopping; Eligibility: Disabled persons are required to fill out a form, Only provide transportation to the towns we service; Cancellation Policies: No cancellation policy; Special Services: Curb to Curb, Ride sharing; Payment Types: Cash

Schedule

BRISTOL(MA)

ACUSHNET

DARTMOUTH

FAIRHAVEN

FALL RIVER

NEW BEDFORD

SOMERSET

SWANSEA

WESTPORT

FREETOWN

PLYMOUTH

MATTAPOISETT