Provider Details
- Basic Information
- MART – ADA Paratransit
- Address: 1427R Water Street Fitchburg, MA 01420
- Customer Service: 978-345-7711
- Website: https://www.mrta.us/services/ada-vans/
- Description: ADA transportation is for people whose disabilities prevent them from using the regular accessible MART fixed route bus for some or all of their trips. MART determines eligibility based on functional considerations and helps determine which individuals can most benefit from ADA Para-transit service and which individuals can be best served by the regular accessible MART fixed route bus. You must apply for ADA Complementary Para-transit service and be determined eligible under the guidelines of the Americans with Disabilities Act.
Mandated ADA service area must fall within a ¾ mile area surrounding each of MART’s fixed bus routes. However MART’s ADA service has been expanded to the whole cities of Fitchburg, Leominster and Gardner. Lunenburg, Lancaster, Sterling, Westminster, Templeton, Phillipston, Athol, Orange, and Winchendon are still restricted to the ¾ mile boundary. ADA service is available whenever the regular MART fixed route bus is on the road, generally Monday through Saturday, with service hours varying from weekday versus Saturday.
You do not have to live in the ADA service area to access the ADA paratransit services that MART offers. However, you must be picked up or dropped off at an address located within the ADA service area to access the service, and both ends of your trip must also fall within the ADA service area to be considered an ADA trip.
ADA Complementary Paratransit Service is a “complement” to the regular bus, which means that a trip on the paratransit service will typically take the same amount of time that it would take to make the trip on the regular MRTA bus, including waiting times and transferring from bus to bus.
Last Updated: July 2025
- Service Details
- Trip Types: Business, Education, Employment, Medical/Healthcare, Other, Recreation, Shopping
- Eligibility: Require rider to fill out a form
- Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time
- Special Services:
- Payment Types: Cash – Exact change required.
Schedule
| Day | Start Time | End Time |
|---|---|---|
| Monday | 5:00 AM | 7:30 PM |
| Tuesday | 5:00 AM | 7:30 PM |
| Wednesday | 5:00 AM | 7:30 PM |
| Thursday | 5:00 AM | 7:30 PM |
| Friday | 5:00 AM | 7:30 PM |
| Saturday | 8:30 AM | 6:00 PM |
WORCESTER
FITCHBURG
LEOMINSTER
GARDNER
LUNENBURG
LANCASTER