Provider Details
- Basic Information
- Leicester Council on Aging – ADA service
- Address: 40 Winslow Avenue Leicester, MA 01524
- Customer Service: (508)752-9283
- Website: http://www.wrtaparatransit.com
- Description: ADA transportation is for people whose disabilities prevent them from using the regular accessible WRTA fixed route bus for some or all of their trips. The WRTA determines eligibility based on functional considerations and helps determine which individuals can most benefit from ADA paratransit service and which individuals can be best served by the regular accessible WRTA fixed route bus.
Individuals must apply for ADA Complementary Paratransit service and be determined eligible under the guidelines of the Americans with Disabilities Act prior to using the service.
The ADA service area is available within a ¾ mile area surrounding each of the WRTA’s fixed routes.
What does that mean to you? Picture a regular WRTA fixed route bus, and imagine a bubble that stretches to ¾ of a mile in all directions around that bus on the road – within that bubble is the ADA service area. The entire City of Worcester falls within the ADA service area. ADA service is available whenever the regular WRTA fixed route bus is on the road, generally Monday through Sunday, with service hours varying by day of the week and by route. These trips will mirror the fixed route service, taking about the same amount of time that it would take to make the trip on the regular WRTA bus, including waiting times and transferring from bus to bus.
You do not have to live in the ADA service area to access the ADA paratransit services that the WRTA offers. However, you must be picked up or dropped off at an address located within the ADA service area to access the service, and both ends of your trip must also fall within the ADA service area to be considered an ADA trip.
All trip reservations can be made as early as 7 days in advance but no later than 4:30 pm the day before the trip by calling 508.752.9283 or 1.877.743.3852 to schedule your ride. You can also schedule a ride using the online reservation system on the website.
Fare: Currently Fare Free
Last Updated: July 2025
- Service Details
- Trip Types:
- Eligibility: Requires ADA application approval
- Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time
- Special Services: Curb to Curb, Ride sharing
- Payment Types: Cash – Exact change required., Tickets
Schedule
| Day | Start Time | End Time |
|---|---|---|
| Monday | 5:00 AM | 9:30 PM |
| Tuesday | 5:00 AM | 9:30 PM |
| Wednesday | 5:00 AM | 9:30 PM |
| Thursday | 5:00 AM | 9:30 PM |
| Friday | 5:00 AM | 9:30 PM |
| Saturday | 6:30 AM | 9:30 PM |
| Sunday | 10:00 AM | 6:30 PM |
WORCESTER
LEICESTER
WORCESTER
AUBURN
SPENCER
OXFORD