Provider Details
- Basic Information
- PVTA – Senior Van Service
- Address: 2808 Main Street Springfield, MA 01107
- Customer Service: 413-739-7436
- Website: http://pvta.com/seniors.php
- Description: PVTA offers door-to-door demand-responsive accessible van service to seniors over the age of 60 throughout the PVTA’s 24 member communities. Senior Service trips are provided, 8 a.m. – 9 p.m. Monday – Saturday, on a space available basis with priority given to certified ADA passengers in accordance with federal law.
There is no application process for Senior Service. Prospective passengers who are 60 years or older and live within any one of the 24 member communities must call the Reservation Office at (413) 739-7436 for their one-time registration upon booking their first trip. Registration cannot take place unless a trip is booked.
Riders who require assistance with their bags or parcels must call only once to notify them that they are requesting the assistance which will be added to their client file. Drivers are only required to assist with up to 3 standard size carry-on bags with a combined weight not to exceed 25 lbs.
FARES:
When you make a reservation for a PVTA Senior Van Service trip you will be told of the cost of your trip.
You must pay your fare as soon as you board the vehicle. You may pay in cash, with tickets or a combination of the two. If you are paying with cash, please bring exact change, as the drivers cannot make change. Depending on your pick up and drop off location the fare will be $3.00, $3.50 or $4.00. Tickets are available in $0.50 or $3.00 denominations.
Companions: You may bring one traveling companion who must have the same pickup and drop off location as the paratransit rider. A companion pays the same fare as the paratransit traveler.
PCA: PCAs do not ride for free on the Senior Van Service Program, they must pay the same fare as the paratransit rider.
You can purchase tickets at various local senior centers or a PVTA Customer Service Office located at Union Station, 55 Frank B Murray Street in Springfield and 206 Maple Street in Holyoke. For more information please call PVTA Customer Service Office at 413-781-7882 or Toll Free at 1-877-779-7882.
Last Updated: May 2025
- Service Details
- Trip Types: Business, Commuting, Education, Employment, Medical/Healthcare, No restrictions on trip purpose., Other, Recreation, Religious, Shopping
- Eligibility: Must be 60 years or older in participating communities ONLY
- Cancellation Policies: No less than one(1) hour before the start of the pick-up window
- Special Services: Door to Door, Ride sharing
- Payment Types: Cash – Exact change required., Tickets
Schedule
| Day | Start Time | End Time |
|---|---|---|
| Monday | 8:00 AM | 9:00 PM |
| Tuesday | 8:00 AM | 9:00 PM |
| Wednesday | 8:00 AM | 9:00 PM |
| Thursday | 8:00 AM | 9:00 PM |
| Friday | 8:00 AM | 9:00 PM |
| Saturday | 8:00 AM | 9:00 PM |
FRANKLIN
LEVERETT
SUNDERLAND
HAMPDEN
AGAWAM
CHICOPEE
EAST LONGMEADOW
SPRINGFIELD
HOLYOKE
HAMPDEN
PALMER
WESTFIELD
LONGMEADOW
LUDLOW
WILBRAHAM
WALES
HAMPSHIRE
AMHERST
BELCHERTOWN
EASTHAMPTON
GRANBY
HADLEY
NORTHAMPTON
SOUTH HADLEY
WARE
WILLIAMSBURG
PELHAM