Provider Details

Basic Information: WRTA – Paratransit; Address: 60 Foster Street Worcester, MA 01608; Customer Service: 508-791-9782; Website: https://therta.com/paratransit/ada-paratransit-eligibility/; Description: ADA transportation is for people whose disabilities prevent them from using the regular accessible WRTA fixed route bus for some or all of their trips. The WRTA determines eligibility based on functional considerations and helps determine which individuals can most benefit from ADA paratransit service and which individuals can be best served by the regular accessible WRTA fixed route bus.

Individuals must apply for ADA Complementary Paratransit service and be determined eligible under the guidelines of the Americans with Disabilities Act prior to using the service. The ADA service area is available within a ¾ mile area surrounding each of the WRTA’s fixed routes.

All trip reservations can be made as early as 7 days in advance but no later than 4:30 pm the day before the trip by calling 508.752.9283 or 1.877.743.3852 to schedule your ride.

Last updated: September 2025

Service Details: Trip Types: Business, Medical/Healthcare, Recreation, Shopping; Eligibility: Disabled persons are required to fill out a form; Cancellation Policies: Trip must be cancelled no later than 4 hours before scheduled time; Special Services: Curb to Curb, Ride sharing; Payment Types: Cash – Exact change required.

Schedule

WORCESTER

AUBURN

BOYLSTON

EAST BROOKFIELD

BROOKFIELD

HOLDEN

LEICESTER

MILLBURY

NORTH BROOKFIELD

SHREWSBURY

WORCESTER

CHARLTON

DUDLEY

SOUTHBRIDGE

WEST BOYLSTON

SPENCER

WEBSTER

OXFORD

NORTHBRIDGE